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Customer feedback and surveys

When was the last time you proactively sought customer feedback or conducted a customer survey? Did you act on the feedback? Some of the best ideas about how to improve a business can come from customers and front-line staff. Gathering, analysing, and acting on customer...

Cybersecurity for small business

We will learn about the importance of backing up data, keeping data safe, securing devices and networks and look at practical ways to manage passwords, networks and equipment. We will also examine the importance of staff training and your responsibilities to your customers online. Learning...