The popularity of crowdfunding, raising funds from many people making small contributions, has increased over the past decade. It is now a multibillion-dollar industry. It has helped connect start-ups, established businesses, and not-for-profits with those all-important funds to get their unique idea or project off...
Learn how tactics and staff training can be implemented to ensure that customer expectations will be met or exceeded. Learn about The 6 Benefits of Customer Satisfaction. Understand the importance of The Moment of Truth. This webinar will share how a business should apply The...
We will explore a range of free and paid applications and demonstrate how you can turn one piece of marketing into multiple assets that will boost your reach and save you loads of time. Learning Objectives: 1. Understand the difference between macro and micro content....
Starting a business is an exciting milestone. This webinar helps emerging entrepreneurs to be aware upfront of what a transition to self-employment and owning a business involves. Learn how to bring focus to the business concept for strategic advantage. Understand how to identify a clear...
Revenue should represent a worthwhile Return On Investment (ROI) relative to your marketing expenditure. Many small business owners find it daunting to create a Marketing Plan from scratch. The great news is, this webinar is designed to help make it easy. Learning Objectives: 1. Understand...
Learn “The 6 Ways to Build a Customer-Centric Culture”. Understand how customers perceive service quality and how to supplement or augment your core service product to offer a point of difference. This webinar will impart how to implement customer retention strategies and how to motivate...
Small business owners are time-poor, and it can be easy to forget about your social media strategy. This webinar will share practical tips on how to create and implement a simple social media strategy and ensure your business can maintain a fresh digital presence. Stay...
This webinar will explore the main legal issues which need to be contemplated by all startup businesses regardless of industry including: * Corporate compliance * Suitable structure * Contracts and Agreements among founders, shareholders, etc. * Insurance * Intellectual Property * Employment issues. Learning Objectives...
Innovation can be as simple as improving your processes or bundling products and services for customer convenience. It doesn’t require you to invent something new. This workshop will stimulate you to explore how you can re-think and re-fresh your business Learning Objectives 1. Understand an...
The ultimate outcome is to get your product or service to market. At the heart of that challenging and exciting process is marketing. Good marketing has the ability to facilitate an exchange at the all-important intersection of supply and demand. Develop a compelling short marketing...
From time to time service failures occur, its how your staff and business deals with customer complaints that makes all the difference. Learn how to embrace a complaints as an opportunity culture. A concept the Service Recovery Paradox identifies that if a complaint is handled...
If you are extremely time poor a practical life-hack is to outsource updates or at least delete out of date content. Customers don’t want to see that your most recent post is 12 months old. They want useful information on your products and services. Updated...
The National Disability Insurance Scheme (NDIS) is an opportunity for businesses to provide products and services. This webinar will assist you to explore your business becoming an NDIS provider. Learn about the NDIS Pricing Arrangements and Price Limits and gain an understanding of NDIS provider...
This brilliant workshop will have you kicking new goals in 2023. Whether you are a retailer, a tourism, service or professional business, you will gain the skills and confidence to manage your established business or new start-up in the digital world. Some of the important...
Learn about the 4 Characteristics of a Service. You have probably heard of the 4Ps in relation to marketing and selling a product, however, not many people have heard of the extra 3Ps required for a service which then becomes the 7Ps Extended Marketing Mix....
When was the last time you proactively sought customer feedback or conducted a customer survey? Did you act on the feedback? Some of the best ideas about how to improve a business can come from customers and front-line staff. Gathering, analysing, and acting on customer...
We will learn about the importance of backing up data, keeping data safe, securing devices and networks and look at practical ways to manage passwords, networks and equipment. We will also examine the importance of staff training and your responsibilities to your customers online. Learning...
Property (IP) rights can be one of the most valuable assets to a business. However, as an intangible asset it is often overlooked by businesses. This webinar will provide business owners with an overview of IP rights - copyright, trademarks, patents, designs, and plant breeders...
Many business owners and staff are unsure about what is a best practice sales approach. The 7 Steps of Selling will give you a proven, crystal clear, process to follow that will maximise leads and conversions such as preparation is required prior to approaching a...
It is critical that the “uniqueness” of your business is clearly understood by customers so that your communications and promotions can cut through the clutter. This webinar will assist you to identify and succinctly articulate what sets your business apart from your competitors. Learning Objectives...
Because of the notion of competition in business many business concepts have a military connotation. The word strategy is derived from the ancient Greek word strategos which means the art of the general. The Art of War written more than 2,000 years ago by Sun...
Everyone has been impacted in some way by the major disruptions that have occurred in recent years. Areas of regional NSW have endured drought, floods, bushfires, a pandemic with ongoing new strains of Covid, floods again, a skills shortage with vacant positions not able to...