Learn “The 6 Ways to Build a Customer-Centric Culture”. Understand how customers perceive service quality and how to supplement or augment your core service product to offer a point of difference. This webinar will impart how to implement customer retention strategies and how to motivate...
Understand what innovation is and how you can embrace it to enhance your business. Innovation can be as simple as improving your processes or bundling products and services for customer convenience. It doesn’t require you to invent something new. This workshop will stimulate you to...
Our presenter will examine how hyperlinks and QR codes affect website performance and how they can assist you to measure interactivity and user interaction. This is a theory and demonstration based webinar designed to examine effective, safe, and creative use of hyperlinks across websites, social...
This is a demonstration and theory-based webinar that will provide a range of tips and tools enabling you to create, maintain, and protect your brand to give your business marketing sustainability. This webinar is aimed at small businesses throughout NSW who have just started or have...
Your Marketing Plan is ideally a key part of your overall Business Plan. Sometimes, out of necessity, it is a standalone document. The critical importance of an effective Marketing Plan is that it brings focus to your marketing efforts to attract customers in a cost-effective...
Leveraging AI for Business Growth is a beginner-friendly webinar designed to demystify the world of AI for marketing. We'll simplify complex AI concepts, ensuring you grasp what language generative AI is and its relevance in marketing. Explore the transformative potential of AI in content creation while...
There are 3 key Elements that drive success for a business, and they make up your Sustainable Competitive Advantage (SCA). 1.Distinctive Competence 2.Competitive advantage 3. Sustainability You must also celebrate and communicate your strengths. It is critical that the “uniqueness” of your business is clearly understood by customers so...
This Online webinar will share how a business should apply the Customer Satisfaction Formula to increase customer loyalty and positive word of mouth promotion. One of the most powerful things a small business owner can do is take time to understand the customers’ expectations. That is...
Financial Fundamentals is a fast-moving information-packed session designed to give you a basic understanding of the fundamental accounting concepts, processes, and tools which produce your business' financial reports. Delivered in easy-to-understand language you will learn how to read, interpret, and use your Balance Sheet and Profit...
This webinar will help you understand how to adopt a best practice marketing approach for your business. Understand who your target market customer is and identify how your core products or services will meet their needs. Marketing is a social and managerial process by which...