/ 19.04.2024

From time-to-time service failures occur, it's how your staff and business deals with customer complaints that makes all the difference. Learn how to embrace a complaint as an opportunity culture. A concept the Service Recovery Paradox identifies that if a complaint is handled well the...

/ 19.04.2024

As a business owner employing staff you are entitled to have an expected level of productive output. When things are going well owning a business and leading your team can bring a lot of joy. Seeing staff members grow in their roles, achieve goals, and work...

/ 19.04.2024

Financial goals include having an operating budget with a target for income and a target for expenditure, which by default provide a target for profit. Actions must be taken to achieve the income target and to stay within the expenditure levels set by the budget....

/ 19.04.2024

Does your business need to develop B2B relationships with potential clients so they will buy your products or services? This sales webinar outlines the fundamental principles of developing sales relationships with B2B clients. Many business owners and staff are unsure about what is a best...

/ 19.04.2024

The research is very clear - the more frequently a business owner reviews accurate financial reports and makes informed decisions the more likely the business is to succeed. Staying the distance whilst you start up and grow your small business enterprise is all about understanding,...

/ 19.04.2024

Your Marketing Plan is ideally a key part of your overall Business Plan. Sometimes, out of necessity, it is a standalone document. The critical importance of an effective Marketing Plan is that it brings focus to your marketing efforts to attract customers in a cost-effective...

/ 19.04.2024

You will explore essential graphic design tools, gaining practical insights to start creating professional, eye-catching designs. Finally, the session will guide you through developing consistent, branded marketing collateral across various platforms. By the end of this webinar, you will be equipped to elevate your brand's...

/ 12.04.2024

The word strategy is derived from the ancient Greek word strategos which means the art of the general. The Art of War written more than 2,000 years ago by Sun Tzu a Chinese philosopher warrior has been long held as a strategic approach for savvy...

/ 12.04.2024

Delivered in easy-to-understand language you will learn how to read, interpret, and use your Balance Sheet and Profit & Loss to manage and maximise the performance and overall health of your business. You will also gain insight on the need to plan and project, to...

/ 12.04.2024

Learn how to bring focus to the business concept for strategic advantage. Understand how to identify a clear vision and key objectives for your new business. Have clarity around what are your core products or services. This workshop will impart practical tips to minimise risks...