Events

Complaint Handling

ONLINE

From time-to-time service failures occur, it's how your staff and business deals with customer complaints that makes all the difference. Learn how to embrace a complaint as an opportunity culture. A concept the Service Recovery Paradox identifies that if a complaint is handled well the...

Free

Marketing Plan 101

ONLINE

Your Marketing Plan is ideally a key part of your overall Business Plan. Sometimes, out of necessity, it is a standalone document. The critical importance of an effective Marketing Plan is that it brings focus to your marketing efforts to attract customers in a cost-effective...

Free

Cash Flow Essentials

ONLINE

The research is very clear - the more frequently a business owner reviews accurate financial reports and makes informed decisions the more likely the business is to succeed. Staying the distance whilst you start up and grow your small business enterprise is all about understanding,...

Free

Budgeting for Profit

ONLINE

Financial goals include having an operating budget with a target for income and a target for expenditure, which by default provide a target for profit. Actions must be taken to achieve the income target and to stay within the expenditure levels set by the budget....

Free

Regional Workforce Innovation: Recruitment, Retention, Culture

Enterprise Plus - Wagga Wagga 85A Travers Street, Wagga Wagga, NSW, Australia

This workshop is pivotal for business leaders across all industries. This comprehensive three-hour session focuses on developing effective recruitment strategies, innovative staff retention techniques, and methods for fostering a positive company culture. Ideal for enhancing your business operations, this event is a prime opportunity for...

Free

Financial Fundamentals

ONLINE

Delivered in easy-to-understand language you will learn how to read, interpret, and use your Balance Sheet and Profit & Loss to manage and maximise the performance and overall health of your business. You will also gain insight on the need to plan and project, to...

Free