When was the last time you proactively sought customer feedback or conducted a customer survey? Did you act on the feedback? Some of the best ideas about how to improve a business can come from customers and front-line staff. Gathering, analysing, and acting on customer...
From time to time service failures occur, its how your staff and business deals with customer complaints that makes all the difference. Learn how to embrace a complaints as an opportunity culture. A concept the Service Recovery Paradox identifies that if a complaint is handled...
One of the most cost-effective ways you can create a competitive advantage for your business, to attract customers and increase profit, is by fostering a culture of genuine customer service. Learn “The 6 Ways to Build a Customer-Centric Culture”. Understand how customers perceive service quality...
One of the most powerful things a small business owner can do is take time to understand the customers’ expectations. That is the first and most critical step towards achieving greater customer satisfaction. Learn how tactics and staff training can be implemented to ensure that...
This Online webinar will share how a business should apply the Customer Satisfaction Formula to increase customer loyalty and positive word of mouth promotion. One of the most powerful things a small business owner can do is take time to understand the customers’ expectations. That...
Learn “The 6 Ways to Build a Customer-Centric Culture”. Understand how customers perceive service quality and how to supplement or augment your core service product to offer a point of difference. This webinar will impart how to implement customer retention strategies and how to motivate...