Learn “The 6 Ways to Build a Customer-Centric Culture”. Understand how customers perceive service quality and how to supplement or augment your core service product to offer a point of difference. This webinar will impart how to implement customer retention strategies and how to motivate and energise staff to maintain successful customer relationships.

Learning Objectives:
1. Understand how customers perceive service quality
2. Learn “The 6 Ways to Build a Customer-Centric Culture”
3. Learn about customer retention strategies.

Learning Outcomes:
1. Implement setting customer service standards to establish a competitive advantage for your business
2. Motivate and energise your staff to maintain successful customer relationships
3. Retain customers through effective service recovery.

About your presenter – Court Sayer-Roberts
Court is a qualified small business financial counsellor who has over 20 years management experience including 9 years at senior management level within the food manufacturing industry within New Zealand and Australia overseeing the production and launch of major food brands and products.

This Business Connect event is funded by the NSW Government.