One of the most powerful things a small business owner can do is take time to understand the customers’ expectations. That is the first and most critical step towards achieving greater customer satisfaction. Learn how tactics and staff training can be implemented to ensure that customer...
Financial goals include having an operating budget with a target for income and a target for expenditure, which by default provide a target for profit. Actions must be taken to achieve the income target and to stay within the expenditure levels set by the budget. Ongoing...
One of the most cost-effective outcomes for a business is to retain good staff and not be constantly recruiting new staff. In order to retain staff, you must understand what motivates staff to stay in a job. in this webinar we will share what factors...
In this 90-minute Webinar we will focus on the importance of why understanding and calculating the break-even point is pivotal for small business owners, especially when approached holistically. This involves considering all aspects of their business to determine the point at which their revenue covers...
Marketing made easy is ideally a key part of your overall Business Plan. Sometimes, out of necessity, it is a standalone document. The critical importance of an effective Marketing Plan is that it brings focus to your marketing efforts to attract customers in a cost-effective...
At “Building Confidence and Capability for women in business”, a 3-hour workshop where local business women can master personal and business branding, financial essentials, and build their professional network. It's a perfect mix of learning, networking, and practical advice. Connect with other local women, find...
This workshop is pivotal for business leaders across all industries. This comprehensive three-hour session focuses on developing effective recruitment strategies, innovative staff retention techniques, and methods for fostering a positive company culture. Ideal for enhancing your business operations, this event is a prime opportunity for...
Delivered in easy-to-understand language you will learn how to read, interpret, and use your Balance Sheet and Profit & Loss to manage and maximise the performance and overall health of your business. You will also gain insight on the need to plan and project, to...
Social media trends are constantly changing, the behaviors and topics that are popular on social media right now will be discussed in detail. Social media trends are constantly changing, the behaviours and topics that are popular on social media right now will be discussed in...
The word strategy is derived from the ancient Greek word strategos which means the art of the general. The Art of War written more than 2,000 years ago by Sun Tzu a Chinese philosopher warrior has been long held as a strategic approach for savvy...