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Complaint Handling

May 30 @ 1:00 pm - 2:00 pm AEST

Free

From time-to-time service failures occur, it’s how your staff and business deals with customer complaints that makes all the difference. Learn how to embrace a complaint as an opportunity culture. A concept the Service Recovery Paradox identifies that if a complaint is handled well the customer can be more satisfied than if nothing had gone wrong!

This webinar is aimed at small businesses throughout Illawarra, South East & Tablelands and Riverina Murray who have just started or have an established business and we have the capacity to host up to 50 people.

 

PRESENTER: Colin Taggart.

MODERATOR: Darryl Tonks.

 

LEARNING OBJECTIVES:

1. Understand what service recovery and the Service Recovery Paradox is.

2. Understand the Customer Complaint Iceberg.

3. Learn about 10 service recovery tactics.

 

LEARNING OUTCOMES:

1. Develop and implement an effective service recovery process for your business.

2. Minimise negative social media reviews from dissatisfied customers.

3. Drive repeat business, customer loyalty, and positive word of mouth promotion.

 

This Webinar will take place on Zoom. Click BOOK EVENT to register. You will receive the Zoom link in an email once registered and a text message containing the one-time passcode on the day of the webinar.

Enterprise Plus is an approved independent provider for Service NSW Business Connect until June 2025. We are a not-for-profit organisation that has delivered Australian, NSW, and ACT Government business advisory and education programs, workshops, and webinars, across regional NSW and the ACT for more than 30 years.

Details

Date:
May 30
Time:
1:00 pm - 2:00 pm AEST
Cost:
Free
Event Categories:
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Event Tags:
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Website:
https://bit.ly/3J4rX5R

Venue

ONLINE