One of the most powerful things a small business owner can do is take time to understand the customers’ expectations. That is the first and most critical step towards achieving greater customer satisfaction.
Learn how tactics and staff training can be implemented to ensure that customer expectations will be met or exceeded. Learn about the 6 Benefits of Customer Satisfaction. Understand the importance of The Moment of Truth.
Attendees will also learn how to minimise customer dissatisfaction by implementing service recovery tactics.