One of the most powerful things a small business owner can do is take time to understand the customers’ expectations. That is the first and most critical step towards achieving greater customer satisfaction.

Learn how tactics and staff training can be implemented to ensure that customer expectations will be met or exceeded. Learn about “The 6 Benefits of Customer Satisfaction”. Understand the importance of The Moment of Truth.

Attendees will also learn how to minimise customer dissatisfaction by implementing service recovery tactics.

This webinar is aimed at small businesses throughout Illawarra, South East & Tablelands and Riverina Murray who have just started or have an established business and we have the capacity to host up to 50 people.

LEARNING OBJECTIVES:

1. Understand customer satisfaction.

2. Learn about “The 6 Benefits of Customer Satisfaction”.

3. Identify how to apply “The Customer Satisfaction Formula” to your business.

LEARNING OUTCOMES:

1. Increase customer loyalty and positive word of mouth promotion.

2. Maximise customer satisfaction by training your team to ‘do it right the first time’.

3. Minimise customer dissatisfaction by implementing service recovery tactics.

This Webinar will take place on Zoom. Click BOOK EVENT to register. You will receive the Zoom link and passcode in an email once registered and a reminder text message on the day of the webinar.

Enterprise Plus is an approved independent provider for Service NSW Business Connect. We are a not-for-profit organisation that has delivered Australian, NSW, and ACT Government business advisory and education programs, workshops, and webinars, across regional NSW and the ACT for more than 30 years.