One of the most cost-effective ways you can create a competitive advantage for your business, to attract customers and increase profit, is by fostering a culture of genuine customer service. Learn “The 6 Ways to Build a Customer-Centric Culture”. Understand how customers perceive service quality and how to supplement or augment your core service product to offer a point of difference.

Learning Objectives:
1. Understand how customers perceive service quality.
2. Learn “The 6 Ways to Build a Customer-Centric Culture”.
3. Learn about customer retention strategies.

Learning Outcomes:
1. Implement setting customer service standards to establish a competitive advantage for your business.
2. Motivate and energise your staff to maintain successful customer relationships.
3. Retain customers through effective service recovery.

This Business Connect event is funded by the NSW Government #NSWBusinessConnect