One of the most powerful things a small business owner can do is take time to understand the customers’ expectations. That is the first and most critical step towards achieving greater customer satisfaction.

What you will learn

Learn how tactics and staff training can be implemented to ensure that customer expectations will be met or exceeded. Learn about The 6 Benefits of Customer Satisfaction. Understand the importance of The Moment of Truth.

Attendees will also learn how to minimise customer dissatisfaction by implementing service recovery tactics.

Learning Objectives

1. Understand customer satisfaction
2. Learn about The 6 Benefits of Customer Satisfaction
3. Identify how to apply The Customer Satisfaction Formula to your business

Learning Outcomes

1. Increase customer loyalty and positive word-of-mouth promotion
2. Maximise customer satisfaction by training your team to do it right the first time
3. Minimise customer dissatisfaction by implementing service recovery tactics

Register for the webinar

Book here

About your Presenter: Darryl Tonks

Darryl is a small business owner and certified results coach with a proven ability to lead business transformations that increase profitability, streamline operations and create sustainable structures that free business owners up to focus on the aspects of the business they love and time with their family.

He has extensive experience in service-based business operations and commercial aviation.

Darryl can work with people to understand their business and personal goals and to develop sustainable business structures to provide the financial and lifestyle rewards they are looking for.

With excellent communication and relationship-building skills, Darryl is approachable, diplomatic and humble in his approach to serving others to gain clarity of their business vision and set and achieve their goals.

Darryl has proven successful in managing individuals and teams to deliver outstanding results.

This is a Business Connect event funded by the NSW Government.