Learn how tactics and staff training can be implemented to ensure that customer expectations will be met or exceeded. Learn about The 6 Benefits of Customer Satisfaction. Understand the importance of The Moment of Truth. This webinar will share how a business should apply The Customer Satisfaction Formula to increase customer loyalty and positive word of mouth promotion.

Learning Objectives:
1. Understand greater customer satisfaction
2. Learn about the 6 Benefits of Customer Satisfaction
3. Identify how to apply The Customer Satisfaction Formula to your business.

Learning Outcomes:
1. Increase customer loyalty and positive word of mouth promotion
2. Maximise customer satisfaction by training your team to ‘do it right the first time
3. Minimise customer dissatisfaction by implementing service recovery tactics.

About your presenter – Tanya Honeychurch
Since the launch of consultancy business Tanya has supported and guided hundreds of individuals through all stages of start-up business and the career cycle. Specialising in partnering with business through growth phases and strategic planning, Tanya helps to recruit, induct, train, performance manage and support staff as they move through various stages of their career. Tanya also assists business to create policies, procedures, frameworks and systems which help to establish business operations.